Lower data maintenance costs and higher sales efficiency through a scalable SAP BTP application at Atlas Copco
Why did Atlas Copco choose SAP Business Technology Platform?
To empower customers and sales representatives in planning power and lighting solutions for large construction sites and events, Atlas Copco developed the ECO Calculator, a mobile and web app that simplifies complex equipment planning.
SAP Business Technology Platform provides the foundation for the ECO Calculator, offering a wide range of services including secure user authentication, efficient product information management, automated lead generation and seamless CRM integration. SAP BTP’s flexibility allowed development of a unified codebase using Angular for both web and native mobile apps.
- Building an app for sales representatives and customers to make complex calculations by providing simple requirements
- Ensuring maintainability of all app data such as product information, app texts, images, and tutorials through a flexible CMS
- Allowing users to securely save and edit calculations requiring authentication and authorization
- Delivering a cross-platform experience compatible with Apple and Windows devices on mobile, tablet and desktop
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Develop a suite of Content Management System apps for managing product information, app texts, images, and previously saved calculations.
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Automate the transmission of calculation data to the CRM system.
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Integrate with SAP Cloud for Customer system to track and follow up on leads.
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Implement a custom user authentication system based on SAP Identity Authentication Service.
Solution
Two main components were built:
- A mobile and web application that is accessible by Atlas Copco’s sales representatives, but also end users to make, save and update calculations regarding the optimal power and lighting solutions (later referred to as end-user app).
- A web application that is only accessible by a specific set of people, to maintain all information regarding products, texts and images (later referred to as admin app).
1. End-user app
The end-user app is accessible as a native mobile app via the App Store and Google Play Store, and as a desktop web app. Logging in or creating an account is required to use the app. Users must log in or create an account, with authentication handled via a custom layer on SAP Identity Authentication Service.
Once a user is logged in, previously made calculations as well as tutorials can easily be accessed.
Users create power and lighting calculations through a three-step process:
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Enter electrical parameters (number of phases, frequency, voltage).
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Define devices that require power in the load list.
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Provide environmental factors like temperature and altitude.
The app calculates and recommends the optimal generator or modular power plant configurations. Users can view detailed specifications and save calculations. Saving a calculation automatically generates an unassociated lead in SAP Cloud for Customer, enabling sales follow-up.
Tutorials and instructions are also accessible within the app, maintained through the admin CMS.
2. Admin app
Admins are able to maintain product information, app texts and images that are used in the app. In order to perform this maintenance, first of all a Fiori Launchpad has been setup using SAP Build Workzone.
The app texts and images are maintained using SAPUI5 native Rich Text Editors and enable admin users to also adapt app texts based on feedback of users over time. Nothing is hardcoded and the Content CMS app gives admin users the required flexibility.
The same goes for the calculations data app. Not only is product related information maintained here, but also all different kinds of lists that are used in the app can be defined here. Once again, this allows the end-user app to adapt and to be future proof.
The last two apps (Tutorials and Instructions) serve the same purpose as the previous two. Administrators can define which tutorials from YouTube are visible within the end-user app and can add relevant instructions where they think they could be helpful.
Benefits
Results (ROI)
- Delivered an easy-to-use app for performing complex calculations
- Reduced data maintenance costs
- Fully integrated with Atlas Copco’s SAP Cloud for Customer
- Allowing sales representatives to always carry their mobile power and lighting calculator app in order to assist customers
- Increased lead generation and improved insights into customer needs through CRM integration
- Ensured secure user authentication and authorization with SAP Identity Authentication Service (IAS)
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Jeroen Baetens
Laurens Debruyne
Michiel Neefs
Roeland Keppens
Customer
Atlas CopcoLocation
Antwerp, BelgiumTechnology used
SAP Business Technology PlatformAbout our client
Atlas Copco is a supplier of compressors, vacuum solutions, generators, pumps, electrical tools and mounting systems. Atlas Copco develops products and services focused on productivity, energy efficiency, safety and ergonomics. Atlas Copco Belgium is part of the Atlas Copco Group, a globally established industrial company with customers in more than 180 countries. In Belgium, Atlas Copco employs approximately 3,700 employees.