Need support? Our team is here to help you!
At Amista, the customer comes first. That’s also the idea behind our support desk. Do you have a software problem or do you need assistance? The support team will help you with all your IT issues.
SAP Business One
support.belux@amista.com
+32 (0)78 050 864
Recomatics
hotline@amista.com
+32 (0)9 231 76 86
Please contact our Belux support desk. For all your questions, mail or call us! If desired, we will visit you on site.
support.nl@amista.com
+31 (0)88 060 1500 (Almere – Dordrecht – Venray)
Contact our SAP certified support desk for SAP Business One support. Our team is available for technical questions. For all your questions about the software, give us a call! If desired, we can visit you on site.
Our support consultants are always happy to take a look with you. If necessary, they can take over your screen to resolve the issue immediately via a TeamViewer or Splashtop (Almere) session.
Do you have a technical or practical question about our software or hardware? Or do you want to report a problem with a product?
With TeamViewer, we provide our customers remote support for certain issues. Download TeamViewer for safe and fast support. No additional installation required.
Specific solution support
Do you have a software problem? Need technical assistance? Open a support ticket, our team is ready to help you!
Have your login ready. If you are a client and do not yet have a login, you can create one in the next step.
Consult our online library with instruction manuals, installation guides and product-related information.
Have your library login ready. If you are a customer and do not have a login yet, please request one here.
Please send us an email with the following information to help ensure a smooth handling of your support case:
- Since when does the problem occur
- Brief description of the problem
- Optional screenshots or documents as an attachment
- Batch or document numbers
- Does the problem occur with one or more users
- For a technical problem with a scanner, please also state the name and telephone number of the scan operator
The team can be reached on working days Monday-Friday from 8.30 am to 5.00 pm (CET).
Our employees always strive to give you the best possible support, and this in the fastest and most efficient way possible. The possibility to connect remotely is important.
To open a support case for Smartdoc, please email us at support.smartdoc@amista.com. To help us handle your request efficiently, kindly include the following details:
- A brief description of the issue.
- The current status of the system and its impact on your organization.
- The date and time the problem first occurred.
- (Optional) Screenshots and log files from both the client and server.
- (Optional) File IDs of the affected documents.
Providing this information will enable us to assist you more effectively.
Secure and fast support via TeamViewer. No additional installation required.
Turn your users into real SAP experts!
Increase the efficiency and end user satisfaction of your SAP applications by giving your employees access to training content or in-application help!
Our digital learning tools offer continuous learning opportunities to SAP system users in real-time. The Learning & Change Management team develops interactive e-learning content that users can access where and when it’s needed.
