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SAP Business One Customer Care Consultant

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Amista has several offices throughout the Netherlands, including Dordrecht and Venray. There are also several branches and satellite offices in Belgium.
As an SAP B1 Customer Care Consultant you take on an important role in taking care of our customers.

About your job

As SAP B1 Customer Care Consultant, you are the first point of contact for our customers when they need support. You take stock of the situation and organize an appropriate solution. For more complex issues, you communicate with the developers and consultants. This also makes you the key person internally for handling support issues. Besides the daily support, you also assist the customer with advice and assistance so that they can handle their processes efficiently.

Responsibilities & activities:

  • Efficiency: As a support consultant, you contribute to the user experience of our customers. This means that you can work in a goal-oriented manner, delivering the best solution
  • Professionalism: We expect from you – just as you can expect from your colleagues – an excellent command of your field. Of course, we will help you keep your professional knowledge up-to-date by organizing internal knowledge sessions and the availability of a training budget.
  • Knowledge sharing: Besides taking care of support to our customers, you will also help the team to ensure quality.

You will perform this function from our office in Venlo.

Do you recognize yourself?

First and foremost, you are curious by nature and therefore like to stay abreast of the latest developments in the market, including by investing in yourself and attending training courses. Which you complement with the following traits:

You work well and enjoy working with others

You have the empathic ability to build customer relationships

You have in-depth knowledge and experience in this role

Besides a nice, open and enthusiastic personality, in the role of SAP B1 Customer Care Consultant we are also looking for a number of strong skills and experiences:

  • MBO working and thinking level, minimum education level MBO preferably in the direction of ICT
  • Knowledge of ERP systems and/or SAP Business One is an advantage
  • Good knowledge of the Dutch and English language

Sounds like a job for you?

Let’s meet soon!

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