SAP Customer Data Solutions

Long-lasting customer engagements begin with the consolidation and standardization of customer data from all sources, online and offline. This is exactly where customer data management comes into play. SAP makes this particularly efficient. it is about understanding users and activating customers across all channels. In addition, meeting all data protection requirements builds customer trust in the long term.
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SAP Customer Data Solutions

Why SAP Customer Data Solutions?

SAP Customer Data solutions allow you to manage and use customer data to improve your customer interactions. It provides a set of functionalities that gives you an integrated view of your customers and their behavior. Built with privacy at its core, you will be able to access, analyze and orchestrate your customer interactions and provide a more personalized experience.

SAP Customer Data Solutions

SAP customer Identity and Access Management (SAP CIAM)

SAP CIAM provides a range of features and functionalities to support customer identity and access management, including user registration and authentication, identity and access governance, data protection and privacy, and customer profile management. It is the first step in your journey to turn anonymous browsing data into known identities.

SAP Customer Data Solutions

SAP Enterprise Consent and Preference Management (SAP ECPM)

SAP Enterprise Consent and Privacy Management (ECPM) helps you to manage and comply with data protection and privacy regulations. SAP ECPM provides a range of features and functionalities to support data governance and privacy, including consent management, data subject access rights management, data retention and erasure, and data protection and privacy reporting.

SAP Customer Data Solutions

SAP Customer Data Platform (SAP CDP)

SAP Customer Data Platform is the masterpiece of your strategy of providing a personalized customer experience. SAP CDP allows you to build a holistic customer profile and orchestrate personalized engagements across customer touchpoints. By ingesting data from various sources, you build a unified customer profile and get a insights into your customer behavior. Uncover opportunities and trigger real-time actions in your front- and back-office systems.

Most important benefits of using SAP Customer Data Solutions

Combine operational data and customer data

A deeper understanding of customers leads to better business decisions. By combining customer data with data from back-office systems like ERP (Enterprise Resource Planning) and supply chain management, you can gain real-time insights and improve customer satisfaction and loyalty.

Data Privacy and trust by design

Build trust by providing your customers with a choice on how they want to engage with you. Comply with all regulatory requirements on customer privacy and data protection.

Understand your customers across all interactions

Integrate with your marketing, commerce, sales and service systems in real-time and bring the same customer experience across your different channels of interaction.

Top value drivers for SAP Customer Data

  • Reduce Customer Churn
  • Reduce data management cost
  • Improve customer satisfaction
  • Increase lead conversion rate

Our offering

  • Does SAP have the right solution for you?
    Contact us for a half-day workshop together with one of our Solution Experts, who will walk you through the complete SAP Customer Data portfolio.
  • Do you need consulting or development power?
    We provide various consulting services, including implementation and deployment, integration with other systems and technologies, automation of key processes, and data management and analysis.
  • Are you interested in buying licenses?
    Contact our sales department for a license offer tailored to your needs.
  • Do you need application support?
    We provide off-shore and near-shore application management services.