SAP Business One for field service
Automate field service management with SAP Business One
A good overview of work, accurate planning and secure deployment of resources is vital. Especially for SMEs focusing on MRO (Maintenance, Repair & Operating). With SAP Business One for field service, you have an ERP solution that does it all.
You streamline, integrate and automate the processes required to efficiently carry out your service activities. From service requests and planning to stock management and finances. That way, you can fully focus on your work and ensure even more satisfied customers.
Proper deployment of mechanics and materials
The right mechanic or maintenance technician in the right place with the right materials. That can be quite a puzzle every time. But not with SAP Business One for field service.
You gain direct insight into service calls and available materials. And you realise a detailed planning of your mechanics and maintenance technicians.
So your employees always know where they need to be, what they need to do and which materials they need to do it. In short, you plan and facilitate your mechanics and maintenance technicians many times easier.
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Instant insight into status of work
Are you still working with written work orders? By automating your operations with SAP Business One for field service, you can say goodbye to paper work orders.
Moreover, thanks to the integrated business processes in your ERP solution, your planner has instant insight into the status of all service work, per area and per technician. This not only works faster, but also ensures more accurate planning.
Handy app for field service
The Mobile App SAP Business One Service is the ideal support for your mechanics and maintenance technicians. The app gives your employees access to all relevant information from your ERP system anytime and anywhere.
Think of assigned service tickets, required materials, customer addresses and service reports. Your employees can also have customers digitally sign a work order. All via a smartphone or tablet.
Standard functions in SAP Business One for field service companies
Get instant visibility of all entered service requests created, resolved or closed on a given date or in a given period.
Filter reports by queue, technician, problem type, priority, item and request status. Or display only overdue requests.
Track all open service requests in the queue and manage the call history of a particular event.
Monitor various request statuses and assign requests to individual technicians or manage requests via a team queue.
Manage item master data, serial and batch numbers, and price lists.
Define alternative items, perform periodic counts and generate pick lists for open customer orders.
Create clear reports for every aspect of your service business. Such as customer and supplier outstanding amounts, sales, cash flow, accounting, inventories, pricing and financial statements.
Consult in-depth analyses and graphical reports thanks to the integrated SAP Crystal Reports.
Easily find all equipment and its serial numbers that you have sold to a customer or group of customers.
Our clients about field service management
“SAP facilitates our growth. Thanks to SAP, we have the wheel of our business in our hands and, as a relatively small party, we can compete with the largest companies in our industry.”
Tim van Heesch, Managing Director, Brouwer Technology
Discover even more about SAP Business One
Dive deeper into the world of SAP Business One and gain inspiration from these blogs, case studies and other insights.
