SAP Business One for field service

Create overview in service requests and always deploy the right technicians and materials for maintenance, repair and servicing. With SAP Business One for field service, you make your work easier and increase your customers' satisfaction.

Automate field service management with SAP Business One

A good overview of work, accurate planning and secure deployment of resources is vital. Especially for SMEs focusing on MRO (Maintenance, Repair & Operating). With SAP Business One for field service, you have an ERP solution that does it all.

You streamline, integrate and automate the processes required to efficiently carry out your service activities. From service requests and planning to stock management and finances. That way, you can fully focus on your work and ensure even more satisfied customers.

Book a free consultation with an expert

Proper deployment of mechanics and materials

The right mechanic or maintenance technician in the right place with the right materials. That can be quite a puzzle every time. But not with SAP Business One for field service.

You gain direct insight into service calls and available materials. And you realise a detailed planning of your mechanics and maintenance technicians.

So your employees always know where they need to be, what they need to do and which materials they need to do it. In short, you plan and facilitate your mechanics and maintenance technicians many times easier.

Want to learn more about SAP Business One?

Helping customers excel in their business with software and service. That is our goal. So would you like to spar about automating your business processes with smart software? We are here for honest advice!

Contact us

Instant insight into status of work

Are you still working with written work orders? By automating your operations with SAP Business One for field service, you can say goodbye to paper work orders.

Moreover, thanks to the integrated business processes in your ERP solution, your planner has instant insight into the status of all service work, per area and per technician. This not only works faster, but also ensures more accurate planning.

Handy app for field service

The Mobile App SAP Business One Service is the ideal support for your mechanics and maintenance technicians. The app gives your employees access to all relevant information from your ERP system anytime and anywhere.

Think of assigned service tickets, required materials, customer addresses and service reports. Your employees can also have customers digitally sign a work order. All via a smartphone or tablet.

Learn more about this app

Standard functions in SAP Business One for field service companies

1. Optimal visibility of service requests

Get instant visibility of all entered service requests created, resolved or closed on a given date or in a given period.

Filter reports by queue, technician, problem type, priority, item and request status. Or display only overdue requests.

2. Grip on service requests per queue

Track all open service requests in the queue and manage the call history of a particular event.

Monitor various request statuses and assign requests to individual technicians or manage requests via a team queue.

3. Transparent stock

Manage item master data, serial and batch numbers, and price lists.

Define alternative items, perform periodic counts and generate pick lists for open customer orders.

4. In-depth reporting and analysis

Create clear reports for every aspect of your service business. Such as customer and supplier outstanding amounts, sales, cash flow, accounting, inventories, pricing and financial statements.

Consult in-depth analyses and graphical reports thanks to the integrated SAP Crystal Reports.

5. Useful customer-equipment reports

Easily find all equipment and its serial numbers that you have sold to a customer or group of customers.

Our clients about field service management

“SAP facilitates our growth. Thanks to SAP, we have the wheel of our business in our hands and, as a relatively small party, we can compete with the largest companies in our industry.”

Tim van Heesch, Managing Director, Brouwer Technology

Read all references about SAP Business One

Discover even more about SAP Business One

Dive deeper into the world of SAP Business One and gain inspiration from these blogs, case studies and other insights.