Field Service Management Software

Your company specialises in maintenance, repair and overhaul. For companies where MRO (Maintenance, Repair and Operations) is at the core of business activities, ERP software enables operations to run even more efficiently.

Tailor-made software for field service management

Companies with the core business of MRO (Maintenance, Repair & Operating) automate optimally with SAP Business One. With this, field service management companies also work according to the most efficient planning for the deployment of all their resources

Proper deployment of mechanics and materials

Automation of your business gives you instant visibility of service calls, available materials and the detailed scheduling of your mechanics. Field Service Management software helps optimise your business. SAP Business One works extremely well for Field Service companies.

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SAP Business One for Field Service Companies

With SAP Business One, companies have a fully integrated system. You have instant insight into all business areas.

In addition, even when your mechanics are on the road, they easily process the status of their work via an app.

Immediate insight into work status

Written work orders are eliminated by automating processes. This gives a planner instant insight into the status of all service work.

This not only works faster but is also more accurate for planning purposes. By using automation, there is instant insight into the amount of work per area, per technician.

Features for Field Service Management


Service requests

Users have instant visibility of all entered service requests created, resolved or closed on a given date or in a given period.
They can filter the report by queue, technician, problem type, priority, item and request status. It is also possible to display only the overdue requests.


Service requests per queue

It allows you to track all open service requests in the queue and manage the call history of a particular event, monitor various request statuses and assign requests to individual technicians or manage requests via a team queue.


Stock features

SAP Business One’s inventory features allow you to manage item master data, serial and batch numbers and price lists. In addition, you can define alternative items, perform periodic counts and generate pick lists for open customer orders.



Clear reports for every aspect of your Service business. Such as outstanding amounts from customers and suppliers, sales, cash flow, accounting, stocks, prices and financial statements.

The integrated SAP Crystal Reports also provides you with in-depth analyses and graphical reports.


Customer equipment report

Through this feature, you can easily find all equipment and its serial numbers sold to a customer or group of customers.

Get even more out of your SAP Business One system with certified SAP Business One add-ons

Boyum IT is an SAP Business One add-on partner. With almost 9,000 customers, and more than 200,000 users per day, the company is considered one of the leading SAP Business One add-on partners.

Within SMEs, SAP Business One is therefore frequently combined with Boyum IT’s solutions.

Add-ons from Boyum IT for even more functionality of your SAP Business One System

B1 Print & Delivery

With just one click, format, save, print and e-mail any document type from SAP Business One. For this, you use B1 Print & Delivery, an advanced Crystal Report Integration.

B1 Usability Package – B1UP

With the B1 Usability Package (B1UP), you improve the user-friendliness, functionality and flexibility of SAP Business One. It allows you to adapt your SAP Business One system to the specific needs of your organisation without time-consuming customisation.

CRM for Outlook

With CRM for Outlook, your most important activities in Outlook are synchronised with SAP Business One. It makes daily tasks easier, saves time and makes you work more productively.

Produmex Scan

An easy-to-implement barcode scanning solution for warehouse staff that automates standard SAP Business One inventory transactions and business flows in real time.

Produmex WMS

An industry solution for managing inbound and outbound logistics functions. It provides, in combination with SAP Business One, all industry-specific functionality to meet customer, industry and regulatory requirements for logistics service providers.

Contact us

Honest and clear advice. That is what Amista stands for. Anyone wanting to automate their business within the SME sector can count on our certified SAP experts.

Organising your business processes optimally within one ERP system is what our consultants work hard for. They do this with standard software, powerful partner add-ons and best-in-breed innovations.