Elia is Belgium’s Electricity System Operator. They are responsible for operating over 8,867 km of lines and underground cables throughout Belgium. By transmitting electricity from generators to distribution centers (which deliver it to the customer), they play a crucial role in the community.
Because Elia is a company in the energy sector, safety is the number one priority when it comes to the employees. Depending on the type of job, the risks that come along with working among electrical installations can be very dangerous.
Previously, the safety course at Elia consisted of different classroom trainings to obtain a safety certification. But nowadays there exist 4 different safety certifications, each directed towards different profiles/ target groups at Elia. Elia had already purchased SAP Enable Now, but these classroom trainings were not transformed into online courses yet.
By making these trainings digital, the employees would be able to follow the relevant course for their profile, whenever and wherever they want without having to take too much time off from their work. There was also a need for a new way of testing and refreshing this content over time. Therefore, we worked together to create an online safety e-learning course (in Dutch and French) in SAP Enable Now.
The role of Amista in this project is to guide Elia in the transformation of their classroom training to e-learnings to support a blended learning approach. Our main task is to guide them in this process and to develop the storyboards in Enable Now. To ensure an effective implementation of the learning needs, we implemented our ZEN best practice Methodology. This methodology consists of a set of best practices and standard procedures based on real life self-assessment, to maintain quality throughout the project.
For a smooth collaboration, we based our way of working on the ADDIE-model. This model serves as a roadmap and consists of 5 chronological steps: Analyze, Design, Develop, Implement, and Evaluate. This methodology however is not always linear. Throughout this project, we used this model in a very flexible way, going back and forth if necessary after revision.
In the first phase of the project, Amista organized a workshop to get a better understanding of the content and the goals of the e-learning trajectories. During this time, we also asked many questions in order to get a clear view of the scope of the project. Amista also organized multiple workshops with subject matter experts and key users to choose the right content and define the structure of the e-learning. In order to do this, Amista helped Elia by setting up a learning strategy.
The first step was to create templates, avatars and icons based on the design guidelines (logo’s, colors …) from Elia, so the e-learning can have a consistent look. Amista made templates for the introduction pages, the content, the quizzes and the ending pages. In order to have some consistency between the different authors at Amista while developing, we created authoring guidelines together with Elia. In this document, we defined things like text styles, usage of avatars and icons, time control and some other general rules to keep in mind while developing the content. The next step was to transform the selected content into the templates. Elia, together with another external consultant, restructured the content and made the first drafts of the storyboards and Amista reviewed these. In the review phase, we looked at for example interactivity, layout, feasibility in Enable Now, time control, animations and button functions.
Once the storyboard was finished, we worked on the development in Enable Now. During the development, we worked in different feedback rounds with the customer.
After each module was developed, we added a quiz at the end with different types of questions (multiple choice, connection, order, fill in the blanks). It was a way for learners to practice their knowledge, without any repercussions. They could retake this quiz as often as they like. Afterwards, every module was translated into either French or Dutch and sent as a SCORM file. This in turn gets uploaded in their LMS, SAP SuccessFactors (SF). Elia then created a learning path in SF so that each learner will follow the modules in the right order. To complete a certificate track, they must go through every page of every module in the course. Afterwards they must pass a practical test and an exam in order to get a certification.
In September 2022, the first Safety certification course went live. This course consists of 20 modules grouped in 6 chapters, both in French and Dutch. Learners can send any feedback or questions through a community. Currently, we are working on the next course, which is planned to go live at the start of 2023. Afterwards, there will be an Enable Now training for the employees that will take over the project.
During this last phase, the project gets finalized and evaluated. This phase is planned for March 2023. In the meantime, it is important to monitor any feedback and issues on the published e-learnings.
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