Pidpa is the owner of the public water distribution network in the province of Antwerp. They supply water that is used for human consumption to +1.2 million people.
To support new ways of learning (e.g., in-app help, e-learning) and collaborative content making for all training purposes related to the new SAP S/4HANA system.
The scope of this project at Pidpa includes the implementation of new SAP systems for which a large amount of training material has to be created. The goal of this training material is to educate and support employees during the integration of and switch to the new SAP systems.
In consideration of this scope, SAP Enable Now was set up as a tool to create the training material. In SAP Enable Now a synchronization with SAP Solution Manager is established to provide the SEN library with the project structure.
For several departments, such as HR and Logistics, content has been created in various forms: simulations (and different modes), e-learnings, Web assistant (guided tours, in-app help), Desktop Assistant (guided tours, in-app help), documentation, … A switch is made from classroom training and practical manuals to a blended learning method: a combination of classroom training and online training.
SAP Solution Manager has been implemented at Pidpa to manage their SAP applications in a better way by centralizing, enhancing, automating and improving the management of the entire system landscape. SAP Solution Manager offers support in adapting the landscape to the new requirements, for example implementing new business processes.
At Pidpa a synchronization between SAP Solution Manager and SAP Enable Now is established to create a library structure within the processes/transactions of the new SAP systems. As a result of the synchronization, the process structure is uploaded in SAP Enable Now where it will function as a library structure. All created training material is stored under this library structure. Regular uploads are made to SAP Solution Manager to ensure that the training material can also be saved and accessed from there. You can also easily see which documentation you have to adapt if you add functionality to a certain process this way.
Pidpa wants to shift the focus from classroom training to blended learning by implementing SAP Enable Now. The aim is to promote independent learning combined with classroom training for the Pidpa employee. The content is created using SAP Enable Now and can be accessed at any time from a centralized library.
Classroom training will still be given using the material already created in SAP Enable Now (E-learnings, recordings,).
Content creation strongly depends on the needs and requirements of each department. For example, Web Assistant is implemented for HR tools such as SuccessFactors. Other departments rely more on the creation of recordings or e-learnings to provide their employees with the appropriate trainings.
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