Eurocross gets a grip on finances with SAP Business One

Case cover Eurocross



Technology used

SAP Business One

About our client

As an emergency center, Eurocross, with approximately 400 employees, provides assistance to the customers of its clients, such as insurers and car leasing companies, 24 hours a day, 7 days a week, from offices in 5 countries. Eurocross believes that assistance is a profession. It requires a quick assessment of the situation and being able to offer the right solution.

Eurocross and SAP Business One

Eurocross provides assistance to people in need worldwide. From lease car drivers involved in an accident, travelers with breakdowns or in life-threatening situations to assistance for users of the personal alarm system. To ensure the smooth financial settlement of their assistance service, Eurocross Assistance relies on SAP Business One and partner Amista.

Challenges & opportunities

  • The transition of parent company Achmea to SAP in 2005 provided Eurocross with the opportunity to also switch to a more flexible package for its financial administration itself
  • Due to the nature of providing 24×7 services in several countries, Eurocross has its own IT structure
  • Eurocross wanted to implement a new emergency service and contacted the original SAP implementation consultant

Why SAP Business One?

  • SAP Business One links seamlessly with the primary emergency response system Connect
  • New emergency services or providers can be added quickly
  • Applying complex tax rules from different countries is not an obstacle for SAP Business One
  • Amista assumes the standard functions of SAP Business One and the consultants immediately felt more like regular colleagues than external partners

SAP Business One enables us to set up our financial processes flexibly, without the need for a lot of customization. Amista always thinks along with us in this, just as we do for our customers. Amista therefore fits our DNA perfectly.

Jos Compier, Project Manager


The implementation of SAP Business One has delivered significant improvements in Eurocross’ financial processes and payment runs. The processes are now more effective, which has led to savings in valuable time, including international payments.

The improved efficiency has also resulted in increased traceability of any errors in financial records.

Using Amista’s expertise on Eurocross processes and the standard capabilities available in SAP Business One, Eurocross is making almost no use of customization.

Contact us about the possibilities

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