SAP Field Service Management

SAP Field Service Management (SAP FSM) streamlines and connects processes & data. The solution helps you improve efficiency and decision-making while reducing costs, doing more with less. With the solution, you can optimize field service operations, empower managers, technicians and dispatchers. As a result, you will improve customer experiences.
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SAP FSM service map

What is SAP Field Service Management?

Top-performing field service organizations move with speed, flexibility and agility to meet increasing customer expectations for high asset availability and performance. New service models continue to rise, and manufacturers & service providers strive for higher profits by fostering servitization. You can build trust and long-lasting relationships by optimizing field service operations and helping customers keep equipment up and running.

The most important benefits of SAP Field Service Management

Online and offline capabilities

allow your technicians to access customer, service and parts information anywhere

The crowd service capabilities

allow you to source external partners or technicians in your service process

The self-service mobile app

allows you to provide your customers with troubleshooting and remote service capabilities

Deliver enhanced customer service

with artificial intelligence (AI) automated assignment, scheduling and dispatch to ensure the best technician for the job

What are the top value drivers for SAP Field Service Management?


  • Improve field service FTE productivity
  • Increase first-time resolution rate


  • Increase service revenue
  • Reduce service contract administration cost

Our offering

  • Is SAP Field Service Management the right solution for you?
    Contact us for a half-day workshop with one of our Solution Experts.  Expect a practical session where we will allow you to discover if it is the right fit for your organization.
  • Do you need consulting or development power? 
    We can support you with full-cycle implementations or spot consulting engagements.
  • Do you need application support? 
    We can provide off-shore and near-shore application management services.
  • Are you interested in a license offer?
    Contact our sales department for a proposal tailored to your needs.