Up to 80% faster order processing by automating sales orders with AI in SAP Business One
About Lerou
Lerou is a Belgian distributor specializing in filters for combustion engines, heavy-duty machinery, and marine applications. For over 30 years, the company has built a strong reputation in logistics and supply, supporting industries that rely on precision and reliability. As their customer base expanded, so did the volume of orders (reaching over 15,000 annually!) creating pressure on their manual processing system.
Project briefing – AI in your ERP
To keep up with growing demand and improve efficiency, Lerou turned to Amista for guidance. During an Amista customer event, Lerou discovered MyWave, an AI-powered solution capable of automating sales order input directly into SAP Business One, the ERP system they had been using since 2008. This triggered a joint project to modernize and automate order handling across multiple incoming channels.
- Manual order entry took too much time and created a bottleneck as volumes increased.
- Staff had limited time left for customer service and value-added activities.
- Order accuracy and speed directly impacted customer satisfaction.
- Different order sources (email, PDF, etc.) were difficult to manage efficiently.
- Implementation of MyWave AI Agent to automate order entry in SAP Business One, reducing manual input and human error.
- Freed up employees’ time, allowing them to focus on customer relationships instead of repetitive admin tasks.
- Faster and more accurate order processing improved service levels and operational reliability.
- MyWave captures, interprets, and processes all incoming orders from different channels automatically.
Lerou filters – SAP Business One and MyWave Success Story
About the solution
MyWave, integrated on top of SAP Business One, uses AI-driven automation to recognize and process incoming orders regardless of format or channel. Once captured, orders are validated and inserted into SAP automatically, removing the need for manual intervention. This approach not only boosts efficiency but also opens the door to broader automation opportunities. From expense management to other document-heavy processes.
With MyWave, we expect to drastically reduce order input time and improve processing speed so our people can spend more time attending to customers.
Results
Lerou transitioned from a manual, time-consuming workflow to an intelligent, AI-supported order management process. The result:
- Up to 80% reduction in manual input time
- Faster and more reliable order handling
- Higher employee satisfaction and focus on customer service
- A scalable foundation for future AI-driven automation across departments
Lerou’s collaboration with Amista and MyWave proves how intelligent automation can deliver real operational impact, even in traditional industries.
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Customer
LerouTechnology used
SAP Business OneAbout our client
Lerou NV is a Belgian SME with over fifty years of expertise in filtration solutions. Since 1970, they have been supplying high-quality filters for a wide range of applications – from transport and construction to marine and industrial environments.