Weber Laserservice is a service provider in the field of laser cutting machines. The company buys, overhauls and sells laser cutting machines and provides training. The organisation operates internationally in the field of service & maintenance for various renowned brands.
In the daily service operation, mechanics are managed with paper service and maintenance notes. The administration therefore spends a lot of time following up and processing them.
Moreover, documents get lost and notes are sometimes illegible, causing errors and delays in the process. This leads to irritation both internally and externally with customers.
Weber asked Amista to streamline and automate the service and maintenance process.
After a thorough analysis of process and drawing up a list of requirements, the Field Service Management (FSM) solution from SAP Business One was chosen.
Through FSM, planning is visualised on a large screen. Mechanics receive and process their work orders and reports digitally via an iPad.
Completed work orders come back to administration and are checked for time and materials. Approved work orders are then automatically processed on the customer order or a project and invoiced.
With the implementation of SAP Business One Field Service Management, the paper-based process is a thing of the past.
Digitisation has eliminated many manual steps. Engineers have access to the necessary (technical) information and can easily record time and materials used.
The result is a faster and more efficient process and higher customer and employee satisfaction.
We were able to reduce the handling time between report and invoicing by over 50% across most of our service and maintenance work. Billing faster means getting paid faster. With SAP Business One’s integrated Field Service Management solution, this is a reality.
Let’s get in touch, our team will be happy to help.