How AI is transforming document management in business services
AI and document management is no longer a gimmick
At the recent global M-Files Partner Conference in Athens, one thing was crystal clear: AI in document management is a game changer for business services.
In a powerful panel talk featuring Anthony Boers from GeONE (powered by Amista), Sigurd Felix of CROP Accountants, and Miguel Storme of VGD, the conversation cut through the buzz and got real. They unpacked how AI is already transforming information management. Not someday, but today.
From automating routine processes to turning data chaos into clarity, this wasn’t just theory. It was a front-row look at how smart tech is helping ambitious organisations take control, stay compliant, and move faster.
From growth to grip: M-Files as a strategic foundation
The strong growth of M-Files is no surprise. More and more organisations see that old document systems no longer work. Every day, the amount of data grows fast and becomes more complex.
M-Files has a smart answer. It gives structure without using strict folders. Its powerful AI helps people work faster and smarter. It even adds value to their work.
One of the most impressive features is how well it connects with Microsoft 365. “M-Files not only works with Microsoft 365, it makes it smarter,” said Sigurd Felix. “It adds things Microsoft does not offer yet. For example, automatic metadata, version control, links between documents, and also lifecycle and compliance management.”
AI that really adds value
What makes the AI in M-Files so powerful? It is not just a cool extra. It is the smart engine behind strong information management.
The AI in M-Files can automatically see what kind of document it is, understand what it is about, and know how it connects to other documents and data in the company. All this happens through automatic metadata. Users do not have to add this manually, which saves time and avoids mistakes.
Miguel Storme from VGD said it clearly: “If information is not sorted well, AI stays shallow. You can only use AI in a smart way if you first understand the information. M-Files helps our other tools work better, because it gets the basics right.”
Unstructured data becomes a goldmine
One of the biggest problems for business service companies is working with unstructured data. This includes emails, documents and customer files spread across systems.
M-Files changes that. It turns this messy information into a clear, organised and searchable system. With help from AI, M-Files classifies the data, finds hidden knowledge, makes compliance easier and improves teamwork.
Miguel Storme explains: “The best thing is that users do not need to change how they work. Everyone can keep using Microsoft 365 tools like Teams and Outlook, but now with much better control over documents.”
Ready for enterprise scale
What makes GeONE’s work special is their focus on complex, knowledge-heavy organisations. This includes accountants, legal and financial service providers, and consulting firms. These are businesses that depend on trust, accuracy and strong information management.
M-Files fits this complexity with ease. It grows with the organisation and keeps everything under control.
Anthony Boers from GeONE shares a strong message: “Document management should not slow you down. It should help you move faster. With M-Files and its built-in AI, you build an information system that fits your business. You don’t need to change your business to fit the system.”
Take the step to a strategic advantage today
Artificial Intelligence and document management are no longer separate worlds. Thanks to M-Files, organisations in business services can finally make full use of their information. Whether for compliance, efficiency or innovation: getting a grip on data starts with intelligent document classification.