Seamless migration and workflow optimisation with SAP Build Process Automation at Terumo
Customer
Terumo EuropeLocation
Leuven, BelgiumTechnology used
SAP Business Technology PlatformAbout our client
Terumo Europe contributes to society by providing valued products and services in the healthcare market and by responding to the needs of patients and healthcare professionals. Terumo Europe is a core player in the EMEA healthcare market by providing best-in-class quality products and services.
Future-proofing workflow logic and efficiency
With SAP Workflow Management approaching its end-of-life at the end of 2025, Terumo faced the necessity of migrating to SAP’s new offering: SAP Build Process Automation. This transition presented a valuable opportunity not only to migrate but also to optimise and modernise the existing workflows.
The key objective was to keep the impact on existing workflows to an absolute minimum, ensuring a seamless migration experience while enhancing the logic, UI and overall performance of the solution.
- End-of-life of workflow management
- Lacking some native JavaScript functions
- Character limit of 8K
- Need to minimise changes to existing projects
- Improved error handling
- Intuitive and modern UI
- Enhanced process efficiency
- Future-proof solution
About the solution
As part of the transition, Terumo migrated their workflow management logic into SAP Build Process Automation, enhancing the overall architecture. The solution integrates with SAP Integration Suite, specifically for handling error flows. When errors occur, an email can be sent out to notify people if necessary and enable seamless reprocessing through MyInbox.
To address technical constraints such as the JavaScript function limitations and character limits, Terumo implemented external base64 decode/encode operations and developed custom task UIs to ensure flexibility and maintainability.
Architecture
Results
Terumo successfully transitioned to SAP Build Process Automation, avoiding disruption from the end-of-life of SAP Workflow Management. The move streamlined core workflows by eliminating outdated decision rules and reducing manual tasks, resulting in faster, leaner operations. The modern interface improved usability, cutting training time and boosting adoption across teams. Enhanced flexibility ensures the solution can scale with business growth, while built-in security and regular updates support compliance and data protection. The result: improved efficiency, lower operational costs and a future-ready platform.