Optimizing task management with SAP Business Technology Platform at Areas

As part of the Starlink Project, a new solution called SAP Task Center will be implemented to streamline the management of tasks assigned to users. This tool simplifies task handling by automatically generating tasks based on master data errors in the back-end SAP ECC system, which trigger workflows that serve as task providers for SAP Task Center. Users can efficiently work on these tasks directly through the Task Center app. Additionally, managers and admins will have access to their team’s tasks, providing them with a clear overview of the workload and helping to ensure effective task distribution and management.

The implementation of the new system resulted in a highly efficient, unified platform that supports all types of tasks, simplifying management and operations across the team. With the ability to quickly integrate new task types, the system provides the scalability necessary to adapt to evolving business needs. The workload distribution is now optimized, ensuring that tasks are balanced effectively among team members, and that substitution management is handled smoothly in the event of absences or high workloads. Additionally, the robust reporting and analytical capabilities offer valuable insights, including workload overviews, employee performance metrics, and key performance indicators (KPIs), allowing for better decision-making and continuous improvement within the team.