Implementation of SAP Enable Now for the creation of training material at Fluvius

Fluvius’ ambition is to switch to a new learning culture and to train all internal and external employees in a fast and efficient way on the new SAP systems by using SAP Enable Now, for the creation of all IT related training material.

When implementing SAP Enable Now, we take the new learning culture within Fluvius into account, namely Learning 2.0. In this learning culture, a blended learning approach is chosen. Independent learning is central, with focus on “on-demand & just in time”. The Fluvius employee can consult online content when he/she needs it and can view it at his own pace. Fluvius relies on various tools to create online content (e.g. short e-learnings), including SEN as an additional tool.

In addition to independent learning, classroom training remains part of the learning approach (blended). During these classroom trainings, the learners are given the opportunity to ask questions or to make exercises about the things they have already learned in the e-learnings. This classroom training is face to face, so it still feels familiar to the Fluvius employees.

The change in learning approach is therefore happening gradually, but the main focus is on independent learning. That is why this change must also be recognized when creating content with SEN.

Considering the new learning approach (Learning 2.0), the project team formulated an approach that we use at the start of content creation for a particular Fluvia project. Within Fluvius, a responsible (Product Owner SEN) has been appointed to hold intakes with the various Fluvia Projects. During these intakes, the SAP Enable Now tool and the approach of Fluvius Academy are explained. Then a meeting is organized with the different parties: Product Owner SEN, assigned Amista Consultant/employee Fluvius Academy, responsible Fluvia project, SPOCs, … During this meeting a rough sketch is made of how the e-learning should look (based on mind mapping and storyboarding) and further arrangements are made.

Tasks:

• The product owner leads the intake and the first meeting. She sporadically takes part in the status meetings and assesses the end result.
• The person responsible for the Fluvia project ensures that the input from the SPOCs is delivered on time and monitors the status meetings & helps assess the final product.
• The SPOC’s provide the input to the SEN Consultant (employee Fluvius Academy and/or external Amista Consultant). Types of input: simulations (made with Instant Producer), texts, screenshots, quiz questions, … They support building the e-learning and assess the final product.
• The SPOCs are first trained in Instant Producer by the external Amista consultant and can ask questions afterward to this person.
• The SEN Consultant (employee Fluvius Academy and/or external Amista Consultant) creates the e-learning with SAP Enable Now (Producer) based on the input of the SPOCs. They optimize the simulations made by the SPOCs. They ask for feedback during the status meetings and apply any feedback. They are the point of contact for all questions regarding SAP Enable Now.