Fluvius builds and manages the public utility lines in the Flemish streets that bring electricity, natural gas, sewerage, cable distribution and heat to its customers. The company ensures that customers are connected to those networks. For a smooth flow of energy, waste water and data. Fluvius also manages public lighting in Flemish cities and municipalities. They work in all Flemish cities and municipalities, with approximately 5.000 colleagues.
Within Fluvius there is a desire to switch quickly, efficiently and agile by training a large number of internal and external employees in the newly built SAP systems (Fluvia projects) over a short period of time.
To improve this, a support tool is being sought to create training material for this. With this customer challenge in mind, a Proof of Value (POV) has been set up, running from October 2019 to December 2019. During this POV, the scope was mainly to discover all facets of SAP Enable Now.
For several departments, such as HR and Purchasing, content has been created in various forms: e-learnings, simulations (and different modes), quizzes, guided tours (Web Assistant), documentation, MP4 videos, …
After a positive evaluation, the project has started again in February 2020.
The scope shifts to two major components:
For different departments such as:
When implementing SAP Enable Now, we take the new learning culture within Fluvius into account, namely Learning 2.0. In this learning culture, a blended learning approach is chosen. Independent learning is central, with focus on “on-demand & just in time”. The Fluvius employee can consult online content when he/she needs it and can view it at his own pace. Fluvius relies on various tools to create online content (e.g. short e-learnings), including SEN as an additional tool.
In addition to independent learning, classroom training remains part of the learning approach (blended). During these classroom trainings, the learners are given the opportunity to ask questions or to make exercises about the things they have already learned in the e-learnings. This classroom training is face to face, so it still feels familiar to the Fluvius employees.
The change in learning approach is therefore happening gradually, but the main focus is on independent learning. That is why this change must also be recognized when creating content with SEN.
Considering the new learning approach (Learning 2.0), the project team formulated an approach that we use at the start of content creation for a particular Fluvia project. Within Fluvius, a responsible (Product Owner SEN) has been appointed to hold intakes with the various Fluvia Projects. During these intakes, the SAP Enable Now tool and the approach of Fluvius Academy are explained. Then a meeting is organized with the different parties: Product Owner SEN, assigned Amista Consultant/employee Fluvius Academy, responsible Fluvia project, SPOCs, … During this meeting a rough sketch is made of how the e-learning should look (based on mind mapping and storyboarding) and further arrangements are made.
The objective is to use SAP Enable Now as thé supporting tool for the creation and distribution of all IT and SAP related training material and Online Support Content (SAP Companion).
Thanks to the expertise of the Amista consultants, we succeeded to implement SAP Enable Now with all technical settings and Fluvius branded materials structured, based on the Amista ZEN Best Practice, so that Fluvius Academy can focus on the creation of combined e-Learnings
In short, we can summarize the business outcomes of this project as follows: